Delivery Information

New Zealand

International

Postage costs are currently being reviewed and will be subject to change before mid October 2022.   We normally use NZ Post who have just recently increased their prices by 400%, we are currently exploring other international freight companies so that we can then offer our customers more reasonable freight costs.  Please bare with us and we do apologise for the inconvenience.

Postage costs are calculated at the time of order, and are based on product weight, size, quantity and shipping destination.  All postage costs are in New Zealand dollars.

New Zealand target delivery times: 
Items are delivered within 3-10 working days, however are most likely to be delivered within one week.  For urgent delivery of your order please contact us before placing your order to see if this is possible.  For delayed delivery or to specify a delivery date, please state this in the comments section of your order.

New Zealand orders are only delivered on signature required couriers.  If the recipient is not there the courier will leave a card with contact details to arrange redelivery.  We do not deliver to PO Boxes for this reason.  If a PO Box is your only option please contact us to arrange an alternative delivery method.

Rural deliveries are sometimes left at your local depot to be picked up.  This is beyond our control.  We do try our best to ensure the package is delivered to your door by writing this on the package for the courier to see.

International target delivery times: 
International Courier (track and trace included).  All international target delivery times are 7-14 days.  This does not take into account any delays with customs, or freight forwarders in the destination country.

For bulk orders please contact us about bulk discounts and postage costs before placing your order.

For large orders, special requests, commissions or custom made designs, the above delivery times and costs do not apply.  Please contact us first before placing your order and we will advise you of the delivery time and cost.

Customs Requirements

New Zealand law requires us to attach custom documentation to all international packages including a description of the goods and stating the cost.  As we have no control over any Customs or import charges levied once the package reaches your country, these additional charges must be borne by you.  You may want to contact your local customs office for further information.